Terms of Service

By accessing or using services provided by Pando ("Company," "we," "us," or "our") through our website at pando.codes or engaging with our software development services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Pando. We encourage you to read them carefully before engaging with our services.

Pando provides professional software development and technology consulting services, including but not limited to:

• AI Automation
• Custom Software Development
• System Modernization
• System Migration
• Fast Prototyping
• Enterprise Scale Solutions

The specific scope, deliverables, timeline, and pricing for any project will be defined in a separate Statement of Work ("SOW") or service agreement between you and Pando. These Terms govern the general relationship between you and Pando and apply in conjunction with any project-specific agreements.

When engaging with Pando's services, you agree to:

• Provide accurate, complete, and timely information necessary for the successful delivery of services
• Respond to requests for feedback, approvals, or decisions within reasonable timeframes
• Ensure you have the legal right to share any materials, data, or content provided to Pando
• Use the deliverables and services only for lawful purposes
• Maintain the confidentiality of any credentials, access permissions, or sensitive information shared during our engagement
• Comply with all applicable laws and regulations in your use of our services and deliverables

Failure to meet these responsibilities may result in project delays, additional costs, or termination of services.

Understanding who owns what:

• Client-Owned Deliverables - Unless otherwise specified in a separate agreement, upon full payment, you will own all intellectual property rights to custom software, code, and deliverables created specifically for your project
• Pando-Owned Materials - Pando retains ownership of all pre-existing tools, frameworks, libraries, methodologies, and general knowledge that we bring to or develop during the course of providing services
• Third-Party Components - Some deliverables may incorporate open-source software or third-party components subject to their respective licenses. We will disclose any such components and their licensing terms
• Portfolio Rights - Unless you request otherwise in writing, Pando reserves the right to reference the general nature of work performed for you in our portfolio and marketing materials, without disclosing confidential information

To the maximum extent permitted by applicable law:

• Pando's total liability for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to Pando for the specific services giving rise to the claim during the twelve (12) months preceding the claim
• Pando shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
• These limitations apply to all claims, whether based on warranty, contract, tort, or any other legal theory

Pando provides services with the intent to deliver high-quality, professional results. However, except as expressly stated in a separate written agreement:

• Services are provided "as is" and "as available" without warranties of any kind, either express or implied
• Pando does not warrant that services will be uninterrupted, error-free, or completely secure
• Any estimates, projections, or timelines provided are good-faith approximations and do not constitute guarantees

Software development involves inherent uncertainties, and while we strive for excellence, we cannot guarantee specific outcomes, performance metrics, or business results.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

• Any disputes arising from or relating to these Terms or our services shall be resolved through good-faith negotiation between the parties
• If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association
• You agree that any claim or cause of action arising from these Terms or our services must be filed within one (1) year after such claim or cause of action arose

Pando reserves the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page.

For active clients with ongoing projects, we will provide direct notice of material changes via email at least thirty (30) days before they take effect. Your continued use of our services after such changes become effective constitutes acceptance of the revised Terms.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at hello@pando.codes. We aim to respond to all inquiries within two (2) business days.

For legal notices, please include "Legal Notice" in your email subject line to ensure prompt routing to the appropriate team member.